Tidal Buyers Agents Privacy Policy
Tidal Buyers Agents Privacy Policy
Tidal Buyers Agents Privacy Policy
Last updated 12 October 2026
Last updated 12 October 2026
About this policy
Tidal Buyers Agents is the trading name of Buy and Thrive Pty Ltd, ABN 61 685 507 117. (we, us or our).
We respect your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry or use our buyers agency services, and how you can access or correct your information or raise a privacy concern.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities.
Information we collect
We collect personal information reasonably necessary to respond to enquiries, provide our services and meet our legal obligations. Depending on your dealings with us, this may include:
Your name, email address, telephone number and postal or residential address.
Your property requirements, preferred locations, budget, purchase timeframe and relevant household or lifestyle needs.
Information about your buying capacity, finance approval, ownership structures, instructions and property transactions.
Identification and verification information, such as date of birth and identity document details, where needed for customer due diligence or other legal requirements.
Where legally required, information about beneficial owners, authorised representatives, occupation, source of funds or wealth, and relevant sanctions or politically exposed person checks.
Correspondence, meeting notes, agreements, invoices and feedback.
Technical information about website visits, such as IP address, browser and device details, pages viewed and interactions with our website.
Please avoid sending identity documents, bank statements or sensitive personal information through a general website enquiry form. We will explain an appropriate way to provide this information when required.
We do not ordinarily need sensitive information, such as health information. If it is reasonably necessary for our services, for example to understand accessibility requirements, we will seek your consent unless collection is otherwise permitted or required by law.
How we collect information
We usually collect information directly from you through website forms, telephone calls, emails, meetings, service agreements and client onboarding. We may also receive relevant information from your authorised representative, a referring party, selling agents, solicitors, conveyancers, finance professionals, identity verification providers, property databases or publicly available sources.
Where practicable, we will tell you when we collect information from another source and why. If you provide information about another person, please ensure you are authorised to do so and make them aware of this policy.
You may make a general enquiry anonymously or using a pseudonym where practicable. If you engage us, we will need to identify you and collect information required to provide our services and comply with the law. If you do not provide necessary information, we may be unable to assist you or proceed with a transaction.
How we use information
We use personal information to respond to enquiries; understand your property requirements; search for and assess properties; arrange inspections and due diligence; negotiate and assist with purchases; manage client relationships, agreements and payments; maintain business records; improve our services and website; and address complaints.
We also use information to verify identity, conduct legally required customer due diligence, manage fraud and security risks, and comply with legal and regulatory obligations, including applicable anti-money-laundering and counter-terrorism-financing requirements.
We will use information for the purpose for which it was collected, a related purpose you would reasonably expect where permitted, or another purpose with your consent or as authorised or required by law.
When we share information
We may disclose relevant personal information to:
Our staff and contractors who need it to carry out their work.
Selling agents, vendors and their representatives where necessary to arrange inspections, submit offers, negotiate or progress a purchase. We limit disclosure to what is appropriate for the transaction and your instructions.
Solicitors, conveyancers, building and pest inspectors, strata report providers, valuers and other professionals involved in your purchase, where you authorise this or it is otherwise permitted.
Finance professionals or referral partners where you request an introduction or authorise us to share information.
Providers supporting our website, email, customer records, document storage, accounting, communications and identity verification.
Our legal advisers, accountants and insurers where reasonably necessary.
AUSTRAC, other regulators, courts, law enforcement agencies or other parties where disclosure is required or authorised by law.
We do not sell personal information. We do not publish identifiable client testimonials, photographs or purchase stories without permission.
Overseas service providers
Some technology or other service providers may store information overseas or allow personnel outside Australia to access it.
Where the Australian Privacy Principles apply, we take reasonable steps required by law to ensure overseas recipients handle personal information consistently with those principles, unless a lawful exception applies. You may contact us for further information about our overseas information handling.
Cookies and website technology
Our website may use cookies and similar technologies to support functionality, remember preferences and understand how visitors use the site. Depending on the tools enabled, these technologies may collect device identifiers, usage data and information about interactions with our website.
You can manage or disable cookies through your browser settings, although some website functions may be affected. Links to third-party websites and embedded services are subject to those providers’ privacy practices.
Marketing communications
Where you consent, or where otherwise permitted by law, we may send property updates, market insights or information about our services. You can unsubscribe using the link in a marketing email or by contacting us. We will action unsubscribe requests within the period required by law. Unsubscribing does not prevent us from sending communications needed to manage an enquiry, an active engagement or legal obligations.
Security and retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate access restrictions, security controls for electronic records and secure handling of documents. No method of transmission or storage is completely secure.
We retain information for as long as reasonably needed for the purposes described in this policy and for applicable legal, regulatory, insurance and recordkeeping requirements. When information is no longer needed and retention is not required by law, we take reasonable steps to securely destroy or de-identify it.
If a data breach occurs, we will assess it and take appropriate steps, including notifying affected people and relevant authorities where required by law.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details below. We may need to verify your identity before acting on a request.
We aim to respond within 30 days. If access or correction is refused where permitted by law, we will explain the reasons in writing, to the extent we can lawfully do so, and explain available complaint options. There is no charge to make a request or to correct information. If a reasonable charge applies to providing access, we will tell you beforehand.
If we correct information, you may ask us to notify others to whom we previously disclosed it. We will take reasonable steps to do so where required by law, unless it is impracticable or unlawful.
Privacy Complaints
If you are concerned about how we have handled your personal information, please contact us and describe your concern. We will review your complaint and aim to provide a substantive response within 30 days. If more time is needed, we will explain why and keep you informed.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which can advise whether it can consider your complaint:
Website: www.oaic.gov.au
Telephone: 1300 363 992
Contact us
Privacy contact: Melanie Orr
Business: Tidal Buyers Agents
Email: melanie@tidalbuyersagents.com.au
You may also use the Contact Us form on our website to request a copy of this policy or raise a privacy enquiry.
Changes to this policy
We may update this policy to reflect changes to our services, information handling practices or legal requirements. The current version will be published on our website with its last updated date.
About this policy
Tidal Buyers Agents is the trading name of Buy and Thrive Pty Ltd, ABN 61 685 507 117. (we, us or our).
We respect your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry or use our buyers agency services, and how you can access or correct your information or raise a privacy concern.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities.
Information we collect
We collect personal information reasonably necessary to respond to enquiries, provide our services and meet our legal obligations. Depending on your dealings with us, this may include:
Your name, email address, telephone number and postal or residential address.
Your property requirements, preferred locations, budget, purchase timeframe and relevant household or lifestyle needs.
Information about your buying capacity, finance approval, ownership structures, instructions and property transactions.
Identification and verification information, such as date of birth and identity document details, where needed for customer due diligence or other legal requirements.
Where legally required, information about beneficial owners, authorised representatives, occupation, source of funds or wealth, and relevant sanctions or politically exposed person checks.
Correspondence, meeting notes, agreements, invoices and feedback.
Technical information about website visits, such as IP address, browser and device details, pages viewed and interactions with our website.
Please avoid sending identity documents, bank statements or sensitive personal information through a general website enquiry form. We will explain an appropriate way to provide this information when required.
We do not ordinarily need sensitive information, such as health information. If it is reasonably necessary for our services, for example to understand accessibility requirements, we will seek your consent unless collection is otherwise permitted or required by law.
How we collect information
We usually collect information directly from you through website forms, telephone calls, emails, meetings, service agreements and client onboarding. We may also receive relevant information from your authorised representative, a referring party, selling agents, solicitors, conveyancers, finance professionals, identity verification providers, property databases or publicly available sources.
Where practicable, we will tell you when we collect information from another source and why. If you provide information about another person, please ensure you are authorised to do so and make them aware of this policy.
You may make a general enquiry anonymously or using a pseudonym where practicable. If you engage us, we will need to identify you and collect information required to provide our services and comply with the law. If you do not provide necessary information, we may be unable to assist you or proceed with a transaction.
How we use information
We use personal information to respond to enquiries; understand your property requirements; search for and assess properties; arrange inspections and due diligence; negotiate and assist with purchases; manage client relationships, agreements and payments; maintain business records; improve our services and website; and address complaints.
We also use information to verify identity, conduct legally required customer due diligence, manage fraud and security risks, and comply with legal and regulatory obligations, including applicable anti-money-laundering and counter-terrorism-financing requirements.
We will use information for the purpose for which it was collected, a related purpose you would reasonably expect where permitted, or another purpose with your consent or as authorised or required by law.
When we share information
We may disclose relevant personal information to:
Our staff and contractors who need it to carry out their work.
Selling agents, vendors and their representatives where necessary to arrange inspections, submit offers, negotiate or progress a purchase. We limit disclosure to what is appropriate for the transaction and your instructions.
Solicitors, conveyancers, building and pest inspectors, strata report providers, valuers and other professionals involved in your purchase, where you authorise this or it is otherwise permitted.
Finance professionals or referral partners where you request an introduction or authorise us to share information.
Providers supporting our website, email, customer records, document storage, accounting, communications and identity verification.
Our legal advisers, accountants and insurers where reasonably necessary.
AUSTRAC, other regulators, courts, law enforcement agencies or other parties where disclosure is required or authorised by law.
We do not sell personal information. We do not publish identifiable client testimonials, photographs or purchase stories without permission.
Overseas service providers
Some technology or other service providers may store information overseas or allow personnel outside Australia to access it.
Where the Australian Privacy Principles apply, we take reasonable steps required by law to ensure overseas recipients handle personal information consistently with those principles, unless a lawful exception applies. You may contact us for further information about our overseas information handling.
Cookies and website technology
Our website may use cookies and similar technologies to support functionality, remember preferences and understand how visitors use the site. Depending on the tools enabled, these technologies may collect device identifiers, usage data and information about interactions with our website.
You can manage or disable cookies through your browser settings, although some website functions may be affected. Links to third-party websites and embedded services are subject to those providers’ privacy practices.
Marketing communications
Where you consent, or where otherwise permitted by law, we may send property updates, market insights or information about our services. You can unsubscribe using the link in a marketing email or by contacting us. We will action unsubscribe requests within the period required by law. Unsubscribing does not prevent us from sending communications needed to manage an enquiry, an active engagement or legal obligations.
Security and retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate access restrictions, security controls for electronic records and secure handling of documents. No method of transmission or storage is completely secure.
We retain information for as long as reasonably needed for the purposes described in this policy and for applicable legal, regulatory, insurance and recordkeeping requirements. When information is no longer needed and retention is not required by law, we take reasonable steps to securely destroy or de-identify it.
If a data breach occurs, we will assess it and take appropriate steps, including notifying affected people and relevant authorities where required by law.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details below. We may need to verify your identity before acting on a request.
We aim to respond within 30 days. If access or correction is refused where permitted by law, we will explain the reasons in writing, to the extent we can lawfully do so, and explain available complaint options. There is no charge to make a request or to correct information. If a reasonable charge applies to providing access, we will tell you beforehand.
If we correct information, you may ask us to notify others to whom we previously disclosed it. We will take reasonable steps to do so where required by law, unless it is impracticable or unlawful.
Privacy Complaints
If you are concerned about how we have handled your personal information, please contact us and describe your concern. We will review your complaint and aim to provide a substantive response within 30 days. If more time is needed, we will explain why and keep you informed.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which can advise whether it can consider your complaint:
Website: www.oaic.gov.au
Telephone: 1300 363 992
Contact us
Privacy contact: Melanie Orr
Business: Tidal Buyers Agents
Email: melanie@tidalbuyersagents.com.au
You may also use the Contact Us form on our website to request a copy of this policy or raise a privacy enquiry.
Changes to this policy
We may update this policy to reflect changes to our services, information handling practices or legal requirements. The current version will be published on our website with its last updated date.